Our Policies
Cancellation & No-Show
We require a minimum of 24 hours' notice for any cancellations or rescheduling. Appointments cancelled with less than 24 hours' notice, as well as no-shows, will be subject to a fee equal to 50% of the scheduled service cost.
Late Arrivals
Please arrive on time for your appointment. Arrivals more than 15 minutes late may result in a shortened service or the need to reschedule, in which case a cancellation fee may apply to ensure our stylists can stay on schedule for following guests.
Gratuity & Payments
We accept all major credit cards and cash. While gratuity is not required, it is greatly appreciated by our stylists and can be added to your total at the time of checkout or provided directly to your service provider.
Salon Policies & FAQ
Cancellation Policy
We requires 24 hours notice for cancellations. Professional precision requires planning; late cancellations or no-shows may incur a fee of 50% of the service total to respect our specialists' time. By booking an appointment at Gloss & Mane, you agree to our salon policies.
Arrival & Preparation
Please arrive 10 minutes early to your appointment to settle into our calm sanctuary. All arrivals 15 minutes or more past the start time of your service may result in a reschedule of your appointment & are considered a no-show. No-show appointments may incur a fee of 50% of the service total. For color services, we recommend wearing comfortable clothing that you don't mind getting messy just incase and clean hair.
Consultation & Extensions
All new hair extension clients must book a professional consultation first. This ensures we achieve the perfect healthy hair sheen and seamless match for your luxurious custom look. We do not install hair that has not been purchased and guaranteed through our salon. All consultations for color or extensions are free.
Payment & Gratuity
We accept all major credit cards and cash. Gratuities are never expected but always appreciated!